Payment Terms

 

  • All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or Customer ID you pay Bills for and all charges that result from those purchases. M/s. Fastx Broadband Private Limited is not responsible for any purchase of Recharge for an incorrect mobile number or Customer ID.
  • However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but bill not paid within 24 hours of your completion of the transaction then you may inform us by sending us an email on [fastx@fastxbroadband.com] or posting us a message on the Contac Us page (optional) . In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the Mobile Number or Customer ID, Amount, Transaction date and Order Number or Transaction Number M/s. Fastx Broadband Private Limited shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.
  • Online and other discounts are at the sole discretion of M/s. Fastx Broadband Private Limited has exclusive & reserved rights to change/stop them without any prior information to customers.

 

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